Warning
People are fraudulently using the name of HSBC Private Bank Luxembourg, its branch in France and its employees by promising attractive returns on investment through a so-called "Compte Rémunéré HSBC". These fraud attempts refer to telephone conversations with so-called bank employees as well as to the protection of assets by the deposit guarantee and resolution scheme (FGDR).
HSBC warns the recipients of these messages that this is not an HSBC product and that HSBC is in no way at the origin of these calls and communications. This is therefore a scam and an attempted scam, as a result of which, if you are a victim, we recommend that you do not respond and notify the competent authorities.
HSBC reminds you the usual precautions for requests originating in particular from the Internet:
- Never communicate your contact details and personal data;
- Do not provide any personal document (identity document, pay slip, proof of address, bank identity statement (RIB), etc.);
- Do not pay any sum of money to obtain a loan or release funds;
- Carefully check whether a professional is authorized to carry out his activity in France by consulting, for intermediaries, the ORIAS website (www.orias.fr) as well as the registers and lists of authorized financial agents and insurance organizations on the ACPR website.
If you have been the victim of a fraudulent offer, we recommend that you file a police report as soon as possible. We invite you to contact INFO ESCROQUERIES (platform for reporting internet scams) and to make a report on the official reporting portal of the Ministry of the Interior https://lannuaire.service-public.fr/centres-contact /R13147
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Client documentation
- Luxembourg General Terms & Conditions
English version: More details
French version: More details
- Complaint Resolution Process
HSBC in Luxembourg is committed to promptly and thoroughly investigating any complaints made…
more details : PDF country complaint…
- Payment Account Directive
- EU Sustainable Finance Disclosure Regulation (SFDR)
- Conflicts of Interest Policy
- List of outsourcing activities whereby your information is shared with HSBC Partners
- Best Execution Policy
- Data Privacy Notice
- Depositor information
- European Market Infrastructure Regulation (EMIR)
- Main pricing conditions HSBC Private Bank (Luxembourg) S.A.
English version: More details
- MiFID II Best Execution Report
- MIFID II - Costs and Charges Reporting
- Shareholder Rights Directive II