ALERT – FRAUD RISK
HSBC Private Bank is warning the retail investors to be vigilant regarding attempts to impersonate its identity by individuals acting fraudulently and enticing private individuals to invest in schemes with promises of high and risk-free returns.
These fraudsters distribute commercial offers and investment proposals in the name of HSBC Private Bank. These offers do not originate from HSBC Private Bank and are in no way binding on it.
HSBC Private Bank never deals directly with retail investors to offer investments. HSBC Private Bank never requests personal or banking information from the retail investors by email, telephone call, social networks, or instant messaging, and never collects or receives funds from the public.
Any contact or investment proposal presented as originating from HSBC Private Bank should be considered suspicious.
If in doubt, or if funds have already been transferred to an individual in this context:
- Immediately contact your bank to block the transfer or request its return; and/or
- Report the attempted fraud on the official government portal: https://www.internet-signalement.gouv.fr/PharosS1/ ; and/or
- Contact the INFO-ESCROQUERIES service at 0 805 805 817 (free call, Monday to Friday, 9:00 a.m. to 6:30 p.m.). This helpline is staffed by specialised investigators who can inform and guide you; and/or
- File a preliminary complaint online at the following address: https://www.pre-plainte-en-ligne.gouv.fr/ – this must then be followed by signing a statement at the gendarmerie unit or police station of your choice.
For further recommendations, we invite you to consult the AMF’s educational information available at:
https://www.amf-france.org/fr/espace-epargnants/proteger-son-epargne/eviter-les-arnaques .
HSBC Private Bank Luxembourg
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Client documentation
Below you will find key documents available for our Luxembourg clients.
All links below open a PDF document.
1. General conditions, pricing and daily banking
- Luxembourg General Terms & Conditions
Download GTC – English (9.86MB, PDF)
Download GTC – French (11.12MB, PDF) - Main Pricing Conditions – HSBC Private Bank (Luxembourg) S.A.
Download Pricing Conditions – English (11.08MB, PDF) - Payment Account Directive
Download : Switching Bank Accounts in Luxembourg (1.21MB, PDF)
Télécharger : Transfert de comptes bancaires au Luxembourg (1.20MB, PDF) - Fee Information Documents
Fee Information Document – English (106KB, PDF)
Glossary – English (115KB, PDF)
Document d’Information Tarifaire – Français (105KB, PDF)
Glossaire – Français (76KB, PDF)
2. Sustainability and regulatory disclosures
- PASI Statement
PASI Statement – Principal adverse impacts of investment decisions
Download PASI Statement (161KB, PDF)
PASI Methodology – Principal adverse impacts methodology
Download PASI Methodology (193KB, PDF) - EU Sustainable Finance Disclosure Regulation (SFDR)
Learn more about SFDR
3. Client rights, protection and best execution
- Conflicts of Interest Policy
Download Conflicts of Interest Policy (45KB, PDF) - Complaint Resolution Process
HSBC in Luxembourg is committed to thoroughly reviewing and addressing any complaints.
Download Complaint Resolution Process (173KB, PDF) - Best Execution Policy
Download Best Execution Policy (193KB, PDF) - MiFID II Best Execution Report
More details (321KB, PDF) - MiFID II – Costs and Charges Reporting
More details - Shareholder Rights Directive II
More details
4. Data protection, outsourcing and legal notices
- Data Privacy Notice
More details about Data Privacy (424KB, PDF) - Partners
List of outsourcing activities (300KB, PDF) - Depositor Information
More details about Depositor Information (30KB, PDF)
5. Website accessibility
We are committed to making our digital channels accessible to as many users as possible.
Read our Website Accessibility Statement (175KB, PDF)
For more information, please contact: hsbcprivatebank.luxembourg@hsbc.com